If you want to change your password, or have forgotten it, got to the first page where you LOG IN and click on "Forgot Password". It will prompt you to enter in your email to receive a link to change your password.
Log into your account, at the bottom click on "View Addresses". You can either "Add a New Address" or "Edit Address" if you would like to update your current one.
Returns & Exchanges
We hope you have a pleasant experience with your purchases, as we are committed to offering our customers the finest cosmetics products available. However, if you are not completely satisfied with your online purchase, we’ll do our best to accommodate you.
We accept returns/exchanges up to 7 days after your purchase. Unfortunately, we cannot accept any return/exchange requests outside of this timeframe. Please be sure to check your shipment when it arrives and contact us using our customer service email at email@example.com if there are any issues.
To be eligible for a return or exchange, your item must be unused with original undamaged packaging. if the packaging of the received product has been opened or the product value has been lost due to damage to the packaging, exchange/return is not possible.
Refunds: We issue refunds once the product is received.
Exchange: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email firstname.lastname@example.org.
Ship Returns/Exchanges to:
2050 E 51st Street
Vernon CA 90058
*Please note, that you will need to bear the return/exchange shipping charges, while your original shipping charges will not be refunded.
If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Damaged or used items.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-10 business days.
Please allow 5-10 business days for your refund to process. If the time has exceeded this, please contact your bank, it may take some time before your refund is officially posted. If you have contacted your bank and have not resolved the issue, then contact us at email@example.com
We are sorry about that. We do our best to make sure your orders are well packaged and securely sealed. If the product arrives damaged, please email firstname.lastname@example.org along with a photo of the defective item within 7 days.
We're very sorry about that. If you received a product different from the one that you ordered, please contact us at email@example.com and we’ll get you the correct item you ordered! Please return unopened/unused products.
We are very sorry about that. In case of an allergic reaction, please contact us within 7 days. We will provide the Returns Merchandise Authorization (RMA) Tag or Number and return products with RMA Tag.
We’re only able to guarantee the authenticity of products purchased on www.stellamare.com. We’re not able to process returns, exchanges, or assist with orders otherwise.
We do not cover the missing or lost items once handed over to third-party shippers. Please make sure to select USPS signature confirmation so your package can securely arrive.
If UPS or Postal Service returns your package because an incorrect address was given, an additional shipping charge will be applied to deliver it to the correct address.
Packages returned to us because they were not picked up:
If your package is sent “signature confirmation” and you fail to pick it up at UPS location, please contact us at firstname.lastname@example.org.
Any items purchased from an event are not eligible for an exchange or refund.
Within 1-2 business days except weekends.
We collect sales tax in accordance with tax laws and regulations mandated by each state. Sales tax, if any, will be reflected in your cart at checkout.
You will receive a shipping confirmation with a tracking number via e-mail when your order ships. If you have any questions, please reach out to us at email@example.com (customer service email)
We currently do not ship internationally. If you are shopping in Korea, please visit our website - www.stellamare.co.kr
Phyto-Plankton Facial Soap
Use daily in the morning and night. It works even better if you remove makeup prior to using the soap.
Even though the soap is made with natural ingredients, please avoid direct contact with the eyes.
After use, please place the soap in a dry place, away from moisture and direct sunlight.
No. Phyto-Plankton Facial Soap contains concentrated glycerin and plant oils to keep your skin hydrated.
YES. Please enjoy the intensive and creamy bubbles of our soap during your shower and bath.
Phyto-Plankton Essence Starter
After using the facial soap or any other cleanser, essence starter should be your next skincare ritual.
It is Ok to use our Essence Starter without using the cotton balls or cotton pads. Just apply 2-3 pumps into your hands and pat gently into the face until it is absorbed. However, you can also apply 2-3 pumps into a cotton ball and gently apply over your face in a circular motion.
Our Phyto-Plankton Essence Starter has neutral pH of 6.4.
No. Our Phyto-Plankton Essence Starter is shown to maintain skin’s oil and water balance.
Phyto-Plankton Super Booster
Apply 1-3 pumps after the essence starter and before the Phyto-Plankton Perfect finisher cream.
For a natural skin glow and brighter skin tone, you can re-apply 2-3 pumps after the last step in your skincare routine before makeup.
You can use 1-3 pumps.
Our Super Booster is designed and formulated for all skin types. However, if you feel itchy or see other skin reactions such as redness after applying the product, please stop using it further.
Yes. You can use it around the eyes for maximum benefit. Based on the clinical data, our Phyto-Plankton Super booster is shown to reduce the appearance of fine lines.
Phyto-Plankton Perfect Finisher
The perfect finisher will be the last step of your STELLA MARe skincare ritual. Please apply after the super booster serum for maximum benefit.
Our Perfect Finisher is designed and formulated for all skin types. However, if you feel itchy or see other skin reactions such as redness after applying the cream, please stop using it further.
Yes. You can use it around the eyes for maximum benefit. Based on the clinical data, our Phyto-Plankton perfect finisher is shown to reduce the appearance of fine lines.
Our two proprietary ingredients and most of the ingredients used in our products are sustainably sourced.
Yes! Our Essence Starter & Perfect Finisher bottles are designed and made with recyclable materials. For the Super Booster, the cap is made with recyclable material, but the bottle is not. Please treat the super booster bottle as general waste. Please recycle the shipping boxes and do not forget to rinse out the bottle before recycling!
No. All STELLA MARe products are parabens-free.
Our Phyto-Plankton Essence Starter is certified v-label vegan.
Phyto-Plankton Marine Botanical Handmade Soap is formulated with thirty-one vegan ingredients.