Returns & Exchanges
Returns & Exchanges
We hope you have a pleasant experience with your purchases, as we are committed to offering our customers the finest cosmetics products available. However, if you are not completely satisfied with your online purchase, we’ll do our best to accommodate you.
We accept returns/exchanges up to 7 days after your purchase. Unfortunately, we cannot accept any return/exchange requests outside of this timeframe. Please be sure to check your shipment when it arrives and contact us using our customer service email at cs@stellamare.com if there are any issues.
To be eligible for a return or exchange, your item must be unused with original undamaged packaging. if the packaging of the received product has been opened or the product value has been lost due to damage to the packaging, exchange/return is not possible.
Refunds: We issue refunds once the product is received.
Exchange: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email cs@stellamare.com.
Ship Returns/Exchanges to:
Stella Mare
2050 E 51st Street
Vernon CA 90058
*Please note, that you will need to bear the return/exchange shipping charges, while your original shipping charges will not be refunded.
If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Non-Refundable Items:
Damaged or used items.
How long does it take to process a return?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-10 business days.
What if my refund is late/missing?
Please allow 5-10 business days for your refund to process. If the time has exceeded this, please contact your bank, it may take some time before your refund is officially posted. If you have contacted your bank and have not resolved the issue, then contact us at cs@stellamare.com
What should I do if I receive a damaged product?
We are sorry about that. We do our best to make sure your orders are well packaged and securely sealed. If the product arrives damaged, please email cs@stellamare.com along with a photo of the defective item within 7 days.
What should I do if I receive the wrong product?
We're very sorry about that. If you received a product different from the one that you ordered, please contact us at cs@stellamare.com and we’ll get you the correct item you ordered! Please return unopened/unused products.
What if I have an allergic reaction?
We are very sorry about that. In case of an allergic reaction, please contact us within 7 days. We will provide the Returns Merchandise Authorization (RMA) Tag or Number and return products with RMA Tag.
Can I return a product I bought from a third-party marketplace?
We’re only able to guarantee the authenticity of products purchased on www.stellamare.com. We’re not able to process returns, exchanges, or assist with orders otherwise.
What if my package is lost or missing?
We do not cover the missing or lost items once handed over to third-party shippers. Please make sure to select USPS signature confirmation so your package can securely arrive.
What if my package was returned to sender?
If UPS or Postal Service returns your package because an incorrect address was given, an additional shipping charge will be applied to deliver it to the correct address.
Failure to deliver due to Signature Confirmation
Packages returned to us because they were not picked up:
If your package is sent “signature confirmation” and you fail to pick it up at UPS location, please contact us at cs@stellamare.com
EVENT ORDERS
Any items purchased from an event are not eligible for an exchange or refund.
